Contact Decision Cloud
Email support@luminousorigin.com. Include the topic and the approximate time of the issue so we can find the relevant account or request.
Billing and credits
For a checkout or credit-balance issue, include the amount, currency, approximate payment time, and the email address on your Decision Cloud account. Stripe handles card entry and payment processing. Do not email card numbers, security codes, passwords, or authentication tokens.
If an evaluation failed, include its error code and approximate run time. A failed evaluation can still have provider usage when the provider reports it, so check the account balance before retrying.
MCP connection help
Include the MCP client name and version, the endpoint you configured (https://decision-cloud.vercel.app/api/mcp), the error code, and when it happened. Never send an OAuth access token or Authorization header.
Report a bug
Describe the steps that led to the problem, what you expected, what happened, and the approximate time. Include a sanitized error code or screenshot if it helps. Do not attach a customer CSV, its download URL, question text, account credentials, or private records.
Request account deletion
Email support@luminousorigin.com from the address on your account when possible, with the subject "Account deletion." We may ask you to verify that you own the account. Decision Cloud handles deletion requests through support; an email request does not trigger immediate automatic deletion.
We can remove or de-identify account information where permitted, but may keep purchase, payment, and credit-ledger records needed to administer balances, reconcile payments, handle disputes, or meet recordkeeping obligations. A Decision Cloud request does not automatically delete separate records held by Auth0 or Stripe. Ask us if you want help with those provider records.
Completed job, batch, and provider-attempt metadata is normally removed after 90 days once any unresolved usage or credit reservation has been reconciled. The daily cleanup does not delete purchase or ledger records.